7-day money-back guarantee on all subscription plans.
We are confident in the quality of our service. If you are not satisfied within the first 7 days, we will issue a full refund. No questions asked.
You are eligible for a full refund if you request it within 7 calendar days of your initial subscription purchase date. This applies to all subscription plans including 1 Month, 3 Months, 6 Months, 12 Months, and Lifetime VIP plans.
To request a refund, contact our support team via WhatsApp at +212 700 888 135 or email us at support@mysubsiptv.com. Please provide your account email address and the reason for your refund request. Our team will process your refund within 24-48 hours.
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement. PayPal refunds are typically processed within 24 hours. Cryptocurrency refunds will be issued in the equivalent value at the time of refund processing.
Refund requests made after the 7-day period will be reviewed on a case-by-case basis. Refunds will not be issued for service interruptions caused by your internet service provider, device incompatibility that was not reported to our support team, or violation of our Terms of Service. Subscription renewals are not automatically eligible for refund; please cancel your subscription before the renewal date.
If you have any questions about our refund policy, please contact us at support@mysubsiptv.com or via WhatsApp at +212 700 888 135. Our support team is available 24/7 to assist you.